Refund and Returns Policy

At AVS Cool Care Pvt Ltd, we prioritize customer satisfaction and strive to provide high-quality air conditioning products and services. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines your rights and the procedures for returns and refunds.

1. Eligibility for Returns

If you are not satisfied with your product, you are eligible to return the item within 14 days of receipt, provided the following conditions are met:

The product must be unused, in its original condition, and in its original packaging with all accessories, manuals, and documents included.
Products that have been installed, modified, or damaged after delivery are not eligible for return.
Custom or special-order products, as well as specific non-returnable items such as installation services, maintenance services, and parts used for repairs, are non-returnable unless they are found to be defective.

Non-Returnable Items:

Special-order products
Installation services
Maintenance services
Parts and accessories used for repairs

2. Return Process

If your purchase qualifies for a return, follow these steps to initiate the process:

Contact Our Support Team: Before returning any item, please contact our customer service at 077 281 0773 or 077 203 0247 to initiate the return process. We will guide you through the return procedure.
Provide Order Details: Be prepared to provide your order number, product details, and the reason for your return.
Prepare the Product: Ensure the product is in its original condition, securely packaged in the original box, including all manuals, accessories, and any promotional items received with the purchase.
Shipping: Once your return is approved, you will be responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service for your protection.

3. Refund Policy

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund based on the following criteria:

Approval: If the return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method (credit card, bank transfer, etc.) within 14 business days. Please note that your financial institution may take additional time to reflect the refund in your account.
Rejection: If the product is found to be used, damaged, or missing any components, we reserve the right to reject the return, and no refund will be issued.
Restocking Fee: In some cases, a restocking fee may apply for returned items that are not defective.

Refund Timeline:

Refunds will be issued within 14 business days after the returned product has been inspected and approved.

4. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at 077 281 0773 or 077 203 0247. We will arrange for the return and replacement of the item at no cost to you.

Defective Product: If the product is found to be faulty or defective within the warranty period, we will arrange for repair or replacement, as per the warranty policy. This does not apply to damage caused by improper installation or misuse.
Incorrect Product: If you receive an incorrect product, AVS Cool Care will cover the cost of return shipping and ensure the correct item is delivered promptly.

5. Cancellation Policy

Order Cancellations: You may cancel your order before it has been shipped or scheduled for installation by contacting us at 077 281 0773 or 077 203 0247. Once the product has been dispatched or installation has been initiated, cancellation will not be possible.
Refund for Canceled Orders: Canceled orders that meet the cancellation criteria will be refunded in full to the original payment method.

6. Warranty and Service Returns

All air conditioners purchased from AVS Cool Care Pvt Ltd come with a one-year warranty on the air conditioning unit and a five-year warranty on the compressor. If your product requires repair or service within this period, please contact us to schedule an appointment with our certified technicians.

Warranty Service: Warranty repairs and services must be performed by AVS Cool Care Pvt Ltd or its authorized service providers. Using third-party services may void your warranty.
Non-Warranty Services: For services outside the warranty period or coverage, charges will apply as per our service pricing.

7. Important Notes

AVS Cool Care Pvt Ltd is not responsible for shipping costs associated with returns unless the product is defective or incorrect.
Returned products must be in re-sellable condition, without any damage, and in their original packaging. Failure to meet these requirements may result in the return being rejected.
Refunds will be issued to the original payment method used at the time of purchase. If payment was made using a credit card, refunds will be processed back to the same credit card.

8. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

Hotline: 077 281 0773
Additional Information: 077 203 0247
Kadawatha Branch: 072 302 0247
Kottawa Branch: 072 203 0247