At AVS Cool Care Pvt Ltd, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

By using our website, www.avscoolcare.lk, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

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1. Information We Collect

We collect personal information from you in several ways, including when you visit our website, contact us, or make a purchase. The types of information we collect may include:

• Personal Information: Your name, address, email address, phone number, and other contact details when you fill out forms or register for our services.
• Payment Information: When making a purchase, we collect your payment details, such as credit card information, billing address, and other relevant payment details.
• Technical Data: We collect information about your device, IP address, browser type, and browsing behavior to enhance your user experience and monitor website performance.
• Service-Related Information: Details of the products and services you purchase, as well as information related to service requests and warranty claims.

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2. How We Use Your Information

The information we collect from you is used for several purposes, including but not limited to:

• Order Processing and Fulfillment: We use your personal and payment information to process your orders, deliver products, and provide installation and maintenance services.
• Customer Service: Your contact details and service-related information allow us to respond to inquiries, manage warranty claims, and offer technical support.
• Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and updates about our products and services. You can opt-out of receiving marketing communications at any time.
• Website Optimization: Technical data helps us improve our website performance, understand how visitors interact with our content, and provide a better overall experience.
• Legal Compliance: We may use your information to comply with legal obligations, enforce our terms and conditions, and prevent fraud or other illegal activities.

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3. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to protect it. These include:

• Encryption: All sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Control: We restrict access to your personal information to authorized personnel who require the data to perform their duties.
• Data Storage: We securely store your personal information on protected servers to prevent unauthorized access, loss, or misuse.
• Payment Security: We use trusted third-party payment processors to handle credit card transactions securely, and we do not store your full payment information on our servers.

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4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and collect information about your interaction with our site. Cookies are small data files that are stored on your device when you visit our site. We use them to:

• Improve website functionality and performance.
• Personalize content and advertisements.
• Analyze traffic patterns and user behavior.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

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5. Third-Party Services

We may share your personal information with trusted third parties who assist us in operating our website, processing payments, or providing services to you. These third parties are contractually obligated to keep your information secure and use it only for the purposes we specify.

Examples of third-party services we may use include:

• Payment Processors: For handling secure credit card payments.
• Shipping Companies: For delivering products to your address.
• Marketing Platforms: For sending newsletters and promotional emails.

We do not sell, trade, or otherwise transfer your personal information to external parties for their marketing purposes.

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6. Your Rights

You have the following rights concerning your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If your information is incorrect or outdated, you can request corrections.
• Deletion: You can request the deletion of your personal information if it is no longer necessary for the purpose for which it was collected.
• Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may request a transfer of your data to another service provider in a commonly used format.

To exercise any of these rights, please contact us at [Insert Contact Email].

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7. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from anyone under this age. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete that information.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as for fulfilling orders, providing services, and complying with legal obligations. Once your information is no longer needed, we will securely delete or anonymize it.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

AVS Cool Care Pvt Ltd
Hotline: 077 281 0773
Additional Information: 077 203 0247
Kadawatha Branch: 072 302 0247
Kottawa Branch: 072 203 0247